Support

If your order has already been dispatched and you need to change the delivery address, we recommend contacting the courier directly. Some carriers offer options to redirect the package to a new add...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...

If you haven’t received an order confirmation email, first check your spam or junk folder. If it’s not there, please contact our customer support team with your order details (order number, email ...

To request the partial refund and keep the product, simply contact our customer support team. Provide your order number, and they will process the refund quickly.

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...

If the courier is unable to redirect your package, it will be delivered to the original shipping address. You may need to arrange for a re-delivery or pickup through the courier's services. In case...

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

Delivery times vary depending on the shipping carrier and your location.Typically, returns take between 5 and 10 business days to arrive at our facility. Use your return tracking number to check th...

If your order is mistakenly delivered to the wrong address, please contact us immediately. We will work with the carrier to resolve the issue and arrange for the order to be redirected to the corr...