Support

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with the following details: Your order number Proof of retu...

While it is possible to send a return without a tracking number, we strongly recommend using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return or proce...

Shipping delays can occur due to several reasons, such as high demand, weather conditions, or issues at the carrier’s facility. We do our best to ensure timely deliveries, but please note that thes...

The partial refund option is ideal if: You do not want the hassle of packaging and returning the product. You prefer to save on return shipping costs. You might still find a use for the product ...

If you no longer want the order, you can: Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility. Return the ...

Once we receive the returned item at our facility, it takes approximately 7-10 business days to process your return. After processing, refunds are issued to the original payment method and can take...

Use the return tracking number provided by the shipping carrier to track your shipment: Visit the carrier's website (e.g., DHL, Hermes, La Poste) Enter the tracking number in the provided tracking ...

There are several reasons an order may be canceled, including: Payment issues: If your payment did not go through or was declined. Inventory problems: If an item is out of stock or no longer avai...

If you choose to keep the product, you can receive a partial refund on your purchase price. This saves you the effort and cost of shipping the product back. To take advantage of this option, please...